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Customers frustrated by poor customer service often vent on Twitter. The king of customer service complaints offers tips on how to get the results you want.
A Minneapolis man and his two children were asked to leave a Southwest Airlines flight in Denver after he tweeted about a boarding disagreement.
Another shot of winter may be just the occasion to start planning a summer vacation. And this year, travelers will have new options when hopping on a plane.
D.C.'s Southwest waterfront will welcome a mixed-use development project that will dramatically change a 1-mile stretch from the Fish Market to Fort McNair.
There's another beverage that's filling locals' glasses and the need for a homegrown, seasonal taste -- and it's got a crisp, hard edge.
With the arrival of the summer travel season, an annual report on customer satisfaction finds airlines improving for a second straight year.
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