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Tips to get good customer service using Twitter

Customers frustrated by poor customer service often vent on Twitter. The king of customer service complaints offers tips on how to get the results you want.

Friday - 08/01/2014, 01:02pm EDT

Tags: Rafe Needleman, Yahoo Tech, Comcast, Southwest, Neal Augenstein


Man records nightmarish attempt to cancel cable, Comcast apologizes

Anyone who has ever dreaded attempting to cancel a cable subscription will empathize with a man who faced a frustrating phone battle with a Comcast customer service representative.

Wednesday - 07/16/2014, 09:00am EDT

Tags: Ryan Block, Comcast, cancel, Jenni Moyer

Cogent blames Comcast for prior Netflix slowdown

The chief executive of one of the nation's largest providers of the Internet's backbone on Thursday blamed cable giant Comcast for a slowdown in Netflix streaming traffic over the last two years.

Friday - 05/09/2014, 12:36am EDT

Tags: Cogent, Comcast

More than 3,000 expected to volunteer in DC area

Comcast to lead a volunteering effort to beautify the city in the Washington area.

Saturday - 04/26/2014, 05:49am EDT

Tags: Comcast, volunteering

Apple may form streaming service with Comcast

Monday - 03/24/2014, 09:05am EDT

Tags: Comcast, apple

Comcast expands web access for low-income families

Tuesday - 09/24/2013, 05:50am EDT

Tags: Comcast

Comcast adds 3,800 Wi-Fi hot spots in Washington region

Non-Comcast customers can use the hot spots for free until July 4.

Monday - 06/10/2013, 12:42pm EDT

Tags: Comcast, Wi-Fi

Comcast SportsNet keeps D.C. United deal

Comcast SportsNet Mid-Atlantic LP has signed a three-year extension to carry some D.C. United games.

Thursday - 04/04/2013, 06:01pm EDT

Tags: D.C. United, Comcast

Comcast kicks off Internet access program in Va.

Comcast is kicking off the second year of a program aimed at making sure low-income families in Virginia have Internet access.

Thursday - 10/11/2012, 02:46pm EDT

Tags: Comcast

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