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Airline passenger complaint rate was up in 2012

Monday - 4/8/2013, 8:00am  ET

The Associated Press

Airline passengers filed 11,445 complaints with the Transportation Department last year, an increase of more than one-fifth from 2011.

The rate of complaints per 100,000 passengers also rose, from 1.19 in 2011 to 1.43 last year.

A breakdown of that rate for the 14 largest U.S. carriers from a report being released Monday on airline quality by researchers at Purdue University and Wichita State University. The first rate is for 2012; the second for 2011.

--Air Tran: 0.91; 0.72

--Alaska: 0.51; 0.48

--American: 1.80; 1.46

--American Eagle: 1.27; 1.45

--Delta: 0.73; 1.23

--ExpressJet: 1.07

--Frontier: 1.05; 0.76

--Hawaiian: 0.89; 0.70

--JetBlue: 0.79; 1.08

--SkyWest: 0.88; 0.73

--Southwest: 0.25; 0.32

--United: 4.24; 2.21

--US Airways: 1.74; 1.91

--Virgin America: 1.50

___

2011 rates were not available for ExpressJet and Virgin America.


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