WASHINGTON -- It's frustrating having to navigate through customer service phone trees, only to be put on hold for hours for a chance to speak to an actual representative. Some companies think they have the answer, but there is a big catch.

Time Warner Cable offers customers access to a 24-hour support hotline and a three-hour window, SmartMoney.com Reports, down from eight hours.

But this additional service costs $180 extra per year.

Other companies, such as Apple, and American, United and Southwest airlines are offering similar perks for a price.

Check out the report to the right from WTOP's Andrew Mollenbeck to hear what some customers think about this feature.

Read the full report at SmartMoney.com

Follow WTOP on Twitter.

(Copyright 2011 by WTOP. All Rights Reserved.)

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