The cost of customer service
WTOP's Andrew Mollenbeck
Time Warner Cable offers customers access to a 24-hour support hotline and a three-hour window, SmartMoney.com Reports, down from eight hours.
But this additional service costs $180 extra per year.
Other companies, such as Apple, and American, United and Southwest airlines are offering similar perks for a price.
Check out the report to the right from WTOP's Andrew Mollenbeck to hear what some customers think about this feature.
Read the full report at SmartMoney.com
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(Copyright 2011 by WTOP. All Rights Reserved.)
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