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Some Target customers unable to get through to company

Friday - 12/20/2013, 11:40am  ET

NEW YORK (AP) -- Some people who may be victims of credit card fraud as a result of Target's security breach say they're having trouble contacting the company through its website and call centers.

Target is apologizing -- and says it's adding more workers to handle calls and help solve website issues.

The company acknowledged yesterday that data connected to about 40 million credit and debit card accounts was stolen as part of a breach that began over Thanksgiving weekend.

Some furious customers are threatening to stop shopping at Target, during the busiest shopping time of the year.

A Virginia man, Christopher Browning, says he was the victim of credit card fraud earlier this week, and thinks it was tied to a purchase he made at Target with his Visa card on Black Friday. When he called Visa yesterday, the company couldn't confirm his suspicions. He says he hasn't been able to get through to Target's call center.

Browning says there were two attempts to use his credit card in California -- one at a casino for $8,000 and the other at another casino for $3,000. Both occurred on Sunday and both were denied. He canceled his credit card and plans to use cash -- and says he won't shop at Target again until the people responsible for the theft are caught, or the causes of the breach are identified and fixed.

%@AP Links

167-a-10-(Waylon Krush (kroosh), CEO, Lunarline, in AP interview)-"an abnormal charge"-Waylon Krush of the cyber security firm Lunarline says major credit cards usually exempt cardholders from liability for unauthorized charges, but they need to respond quickly. (19 Dec 2013)


164-a-09-(Waylon Krush (kroosh), CEO, Lunarline, in AP interview)-"was actually breached"-Waylon Krush of the cyber security firm Lunarline says the credit and debit card account information was almost certainly accessed in a data storage system, rather than from individual in-store transactions. (19 Dec 2013)


GRAPHICSBANK: Customer uses electronic verification system at Target store, on texture, partial graphic (19 Dec 2013)

APPHOTO NJHAC102: Shoppers leave a retail Target on Thursday, Dec. 19, 2013, in Hackensack, N.J. Target says that about 40 million credit and debit card accounts customers may have been affected by a data breach that occurred at its U.S. stores between Nov. 27 and Dec. 15. (AP Photo/, Amy Newman) ONLINE OUT; MAGS OUT; TV OUT; INTERNET OUT; NO ARCHIVING; MANDATORY CREDIT (19 Dec 2013)

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