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A look at claimed improvement to health website

Tuesday - 12/3/2013, 12:22pm  ET

This photo of part of the HealthCare.gov website is photographed in Washington, on Nov. 29, 2013. The beleaguered health insurance website has had periods of down times as as the government tries to fix the problems. (AP Photo/Jon Elswick)

The Associated Press

Highlights of the Obama administration's update Sunday on the status of HealthCare.gov, the website that people in 36 states were supposed to use beginning on Oct. 1 to sign up for new health insurance coverage. After much work on the troubled site, the government claimed in a new report:

System: Site supports 50,000 concurrent users; users spend an average of 20 minutes to 30 minutes on the site; based on usage trends, the site will support more than 800,000 consumer visits per day.

Site capacity: "Stable at its intended level."

Performance: Activity levels show the site is "working for consumers."

Response time: Average system response time is lower than a second.

Error rate: Consistently below 1 percent, down from 6 percent earlier this fall.

System stability: Hardware upgrades and software fixes to keep the website up and running more than 90 percent of the time.

Rapid response team: 24/7 monitoring and operations center and team in place to watch system performance and to respond to glitches and unplanned downtimes.

Software fixes: More than 400 bug fixes and software improvements have been made.

Hardware upgrades: Improvements increased some capabilities fivefold.


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