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Tech Tips: New phone upgrade plans akin to renting

Thursday - 7/25/2013, 5:56pm  ET

In this Wednesday, July 10, 2013, photo, T-Mobile CEO John Legere speaks during news conference in New York. T-Mobile says it will let people upgrade phones more quickly for a $10 monthly fee. With the new Jump plan, a customer will be able to get a new phone if the old one malfunctions or gets lost, or even if there's a better phone that comes out. The plan lets customers upgrade up to twice a year. Rivals typically allow upgrades after about two years. (AP Photo/Mary Altaffer)

ANICK JESDANUN
AP Technology Writer

NEW YORK (AP) -- Over the past few weeks, three major U.S. wireless providers unveiled plans to combat phone envy: Let's say you just bought a phone, and then one with better features comes out a month later. You no longer have to wait a full two years to get it. Instead, you pay a monthly fee.

The phone companies call them installment plans, but I think of them as phone rental. Before you pay off the cost of the phone, you're entitled to hand it back in to get a new one -- every six months with Verizon Wireless or T-Mobile or every year with AT&T.

It's a good deal for some people on T-Mobile. Unlike the rival plans, T-Mobile's Jump comes with insurance to cover loss and damage. And it doesn't add that much to the cost of the phone. With Verizon's Edge and AT&T's Next, you're essentially paying for the same phone twice.

First, a quick explanation of how phone bills work.

When you buy an iPhone 5, you might pay $200 for it, but it actually costs $650. Your phone company covers the difference and makes it up over the life of the two-year service contract. On the phone bill, it just appears as a service fee for voice, text and data. But that fee actually includes an amount that helps the phone companies cover the difference. The service fee doesn't go down, however, even after you've covered the difference, or paid the phone off.

With AT&T's and Verizon's installment plans, you're paying the full $650 for the iPhone, spread out over 20 or 24 months. But once again, the service fee doesn't go down, even though there's no "difference" the phone companies need to make up. So you're paying for the phone through the installment payments, plus what's baked into the service fee.

Earlier this year, T-Mobile broke the service fee into two fees -- one for the actual service, and one for the phone. So once you've paid off the phone, your total bill goes down. And if you sign up for Jump, you're paying a $10 monthly fee for that, mostly for the insurance, but you're not paying for the phone twice.

Even though you're paying more for the phone with Verizon's and AT&T's plans, it might still be worthwhile if you're already planning to upgrade more frequently than every other year. Both take the hassle out of trying to sell your old device.

Here's a closer look at the three plans to see if they are right for you. I'm using prices for Samsung's Galaxy S4 in the calculations, so actual costs may vary. Keep in mind all three plans are optional, so you can still buy phones the old way.

-- JUMP, from T-Mobile US Inc.

Availability: Started July 14.

How it works: T-Mobile charges $150 up front and $20 a month over two years for the Galaxy S4. Whether or not you get Jump, you pay that and the regular service charges for voice, texting and data. With the Jump plan, you get a charge of $10 a month on top of all that.

Six months after you first sign up for Jump, you're entitled to two phone upgrades every 12 months. You can upgrade twice in the same month, but you'd have to wait a full year for the next one. It's better to spread upgrades out to about six months apart.

If you lose or damage your phone: No problem. The Jump plan replaces insurance, which typically costs $8 a month. So it's just $2 a month more for those who already get insurance to replace phones that get lost, don't work, have water damage or have cracked screens.

If you just want an upgrade: Simply turn in your old phone when you get your new one. T-Mobile will refurbish and resell it.

The catch: T-Mobile charges a down payment -- $150 in the case of Galaxy S4. It's the same as you pay when you get your first phone, but you'll be paying that each time you upgrade. If your phone is lost or damaged, and it's not covered by warranty, you pay a deductible of up to $175. In that case, there's no down payment if you are replacing it with the same model, but you have to pay both the deductible and the down payment if you want to upgrade to a different model.

Cost analysis: You break even at 16 months. That is, you have $160 left in payments for your phone, which gets waived when you upgrade through Jump. But you have paid $160 for Jump by that point. At month 17, you pay more for Jump than what you would have to make up in remaining installments. But Jump gives you insurance during that period.

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