NJ airport unveils virtual customer service rep
Friday - 7/27/2012, 9:49am ET
NEWARK, N.J. (AP) - Passengers at New Jersey's Newark Liberty International Airport will always get a smile from this customer service representative. Just don't ask her to carry luggage.
That's because she's an avatar.
The Port Authority on Friday will unveil the computerized, hologram-like image named "Ava" in the international arrivals area in Terminal B. She's programmed to answer passengers' most frequently-asked questions.
The Port Authority is spending $180,000 to place the high-tech help at Newark, Kennedy and LaGuardia airports.
(Copyright 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)
